Nervous about hiring a house cleaner?
Just like you, we are clients too! Before starting the Green Clean Squad, owners Katie and Karen tried several cleaning services in Edmonton. It was after being disappointed over and over that they decided to start their own service, in order to improve the experience of customers just like them.
We know what it's like to be a client and want you to relax - we are here to help!
I don't want to (or can't) be home
We do not require you to be home. Many people feel uncomfortable being in their house while people are cleaning. You can be there to let us in, then leave, or you can leave a door open, a key hidden, or a door or garage code and not even have to meet the team.
I want to be home
Of course you can be home if you prefer! We will work around you, your kids, and your pets. We love meeting our clients and it is YOUR house and we would never want you to feel uncomfortable in your own home.
I'm worried about my dog/cat/goldfish
Most of us have pets - one of the owners insisted on eco-friendly products only due to her pet rabbit dying because of a toxic chemical that was in her house. We are kind, compassionate animal lovers. One of our teams does have a fear of dogs, so we simply ask that dogs are contained in a crate or room while we are cleaning.
I'm worried they'll go through my things
NEVER. We are professional, discreet, and all our EcoCleaners sign confidentiality agreements when they start their employment. Plus, we only hire trustworthy, super nice people!
I'm worried they'll steal
The classic fear is not without justification. The only way to prevent theft is to hire great people with proven track records and clean backgrounds.
I'm worried they could break something
Accidents CAN happen. We have insurance and are happy to replace or repair anything that may be damaged during cleaning.
I'm scared they'll do a bad job and I will have to complain and I HATE complaining
We back up our services with a 100% satisfaction guarantee. If you're not happy, we aren't happy. You don't have to prove it or make a case. Simply not being thrilled by your cleaning is all we need to hear and will gladly make things right.
I don't want to clean before they come
Don't tidy before we come if you don't want to or don't have time. Yes, it will take a bit longer if we have to pick up toys or move a lot of stuff around to clean under, but we don't mind.
I don't want to worry about telling them what to do
Our EcoCleaners have a cleaning routine and a Green Clean Squad checklist and will clean for everyone based on their extensive experience and ability to think critically and use their best judgment.
I want to tell them exactly what to do
Also totally fine - you can communicate what you need to us in the office, in your client profile, by leaving your EcoCleaners a note, or you can print out our checklist and cross off items and add your own.
I don't want them thinking I'm dirty or talking about my messy house
Just because we are professional cleaners doesn't mean we are morally superior. We care about you and know you are busy and that's why you've hired us. Please relax and know we are not judging anyone and we are normal people too - far from perfect!